At 1800NOWINNOFEE, we deeply respect your privacy and are committed to protecting your personal information. Whether you are our client, employee, contractor, or a member of the public, the security of your personal details is of utmost importance to us.

 

This policy details how we collect, secure, use, and disclose your personal information, and how we comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). We encourage you to carefully review this policy to ensure you are informed and comfortable with how we manage your data.

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Please note that 1800NOWINNOFEE provides professional advocacy services specialising in employment and human rights. We are not lawyers, nor do we provide legal services or legal advice.

 

Updates to this Policy

We may periodically update this Privacy Policy to reflect changes in how we manage personal information. Any updates will be published on our website.

 

Consent to Collect and Use Information

By voluntarily providing us with your personal details, financial, health, or other sensitive information, you consent to its use by us to:

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• Assess and manage your enquiry.

• Provide advocacy services to progress your claim.

• Inform you about related services that may be beneficial to you.

 

Without your personal information, we may be unable to provide our advocacy services or effectively assess your eligibility for potential compensation.

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Types of Personal Information We Collect

The information we collect depends on your interaction with us, and may include:

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• Contact details (name, address, email, phone number)

• Employment records

• Financial information

• Sensitive information such as health details

 

We may collect this information directly from you or, with your consent, from third-party providers such as medical practitioners, employers, government agencies, or insurance companies.

 

Purpose for Collecting Information

We collect your personal information primarily to:

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• Determine if we can assist with your advocacy needs.

• Progress your employment or human rights claim.

• Communicate effectively and appropriately with you.

• Fulfil any legal or regulatory requirements relevant to our advocacy practice.

• Improve and tailor our advocacy services to better meet your needs.

 

We may record telephone calls to ensure quality and for security purposes.

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We retain personal information for at least seven years after your matter is concluded, as required by law.

 

Use of Cookies on Our Website

Our website uses cookies to enhance user experience by:

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• Efficient navigation between pages.

• Remembering user preferences.

• Personalising online advertisements relevant to you.

• Analysing user behaviour to continually improve our services.

 

You can disable cookies via your browser settings if you prefer. For more details, please see our cookies policy on our website at www.nowinnofee.help.

 

Disclosure of Personal Information

We may disclose your information to third parties when necessary for managing and progressing your claim, or when legally required. Such third parties include:

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• Courts, tribunals, ombudsmen, and commissions.

• Government bodies and regulators such as Medicare, Centrelink, or the Australian Taxation Office.

• Health professionals, accountants, employment experts, and other advocacy support providers.

• Former or current employers, superannuation providers, and insurance companies.

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Please note that information provided to courts or tribunals typically becomes public record.

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We ensure our service providers are contractually obliged to protect your personal information and use it only for specified purposes in accordance with the Privacy Act.

 

Disclosure to Overseas Entities

We may occasionally engage overseas-based providers or consultants to assist with customer support, data storage, or expert advocacy input. Potential overseas recipients of your information may be located in the United Kingdom, European Union, United States, Canada, New Zealand, Singapore, or the Philippines.

 

Information Security and Accuracy

We implement stringent security measures to protect your personal data from misuse, loss, or unauthorised access. We regularly review and update this information to ensure accuracy, completeness, and currency.

 

Accessing and Correcting Your Information

You have the right to access or request corrections to the personal information we hold about you. Requests should be directed to our Privacy Officer at connect@nowinnofee.help.

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We will respond promptly; however, we may deny access or restrict certain information under specific legal circumstances.

 

Complaints Procedure

If you have concerns about how we manage your information or believe we have breached the APPs, please submit a written complaint to our Privacy Officer at connect@nowinnofee.help.

If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner via their website at www.oaic.gov.au.

 

Obtaining a Copy of This Policy

You can obtain a copy of our Privacy Policy from our website at www.nowinnofee.help or by contacting our Privacy Officer via email at connect@nowinnofee.help.

 

Important Notice

If your personal information provided is incomplete or inaccurate, we may be unable to deliver the advocacy support services you seek.

1800NOWINNOFEE
Professional Employment and Human Rights Advocates
www.nowinnofee.help